whats your resolution ?

2017, what will it bring? and what will you promise to yourself to achieve, it's a great chance to start a fresh and turn over that new page for the next chapter in your life. My home life brings challenges with my daughter, in the past even to get her to go to school was a daily mountain to over come.  She suffers from Turners syndrome and is on the autistic spectrum.  Over this past year, I have had to think outside the box to achieve the goal I was aiming for, a child with learning difficulties has made me realise that everybody is an individual and we all have different attitudes and behaviours that can be a great asset.  Also, that what is easy for one person can be a massive challenge for another. 
By carrying out my role, I have learnt the best ideas can come from very small beginnings and that you are only as strong as your weakest link.
How many times do we react to what occurs on our bus and subsequently react to how we behave. A simple customer question of what number bus are you? should not be over looked; the individual may have not used the service before and might be looking for reassurance; they may be short sighted or you may be the only person they get to speak to all day.   Never forget how important all individuals are to us, at this challenging time. To keep  passengers travelling we need to go the extra mile we need to make our service one that people want to return to.  If you want that feel good factor then try starting in small steps- smile and greet all the passengers.  See if you notice a difference in them and more importantly in yourself. Begin to recognize that you are making a difference to yourself and others.

Christmas Charity Week 2016

Please get involved in the charity week event. I have seen lots of Christmas jumpers today!  its great when we all pull together.   and within the past couple of years we have built upon this and now all participate as a team across Essex. Colchester & Clacton  (who have previously raised large funds) lead the way and every penny counts, so thank you to everyone.

 

 

  Have some fun before xmas day and help raise a smile to one and all.

  Have a great Christmas and a Happy New Year 

How to currently purchase Bus and Train tickets

Just in case anybody has missed the messages that have been posted on the notice boards in depots at the moment this is how to get discounted bus/rail tickets 

please note you must have six months’ service with FirstGroup to benefit from these offers.

How to buy your Bus tickets

 Please write to us at: Bus Travel Offers, FirstGroup plc, 395 King Street, Aberdeen, AB24 5RP.  You will need to include the following information:

·        Employee Name and National Insurance Number

·        Email address

·        Employing company e.g. First Manchester

·        Number of FirstWeek tickets required (you can request up to 20 tickets between 1 April and 31 March)

·        Name and address you want the tickets posted to

·        Cheque/postal order made payable to FirstGroup Holdings Ltd

 FirstWeek tickets cost £6 each plus a P&P charge of £3 per order.  For example, if you request five tickets, the cheque must be made out for £33 (£30 ticket cost and £3 P&P). Please note, cash will not be accepted.

 Rail offers

To purchase your tickets, please call 0845 557 1182 between 9am to 5pm, Monday to Friday. You will need the following information:

·        Employee Name and National Insurance Number

·        Employing company, e.g. First Manchester
·        Lead passenger name (you or your spouse/partner)
·        Lead passenger travel pass number
·        Number of adult tickets required - A maximum of four tickets per lead          passenger is permitted (two if travelling on TransPennine Express between Scotland and Manchester)
·        Number of child tickets required
·        Date/s of travel
·        Rail network travelling on (TransPennine Express, Hull Trains or Great       Western Railway)
·        Credit/Debit card for payment
·        Email address

 Day rover tickets cost £6 per adult/ £3 per child, with under-fives travelling for free. You can purchase 48 day rovers to use on Great Western Railways or TransPennine Express and eight Hull Trains day rover tickets, with up to four people on each of these. The scheme year runs from 1 April to 31 March and allocations will reset on 1 April. The lead passenger must be the colleague or their spouse/partner, and must always accompany those travelling.

 Once your request has been received and validated you will be emailed a printable ticket.

Please give as much notice as you can. Tickets can be booked 30 days in advance. We will try to process your request within 48 hours, but during busy periods this may not always be possible. Please note, we cannot process requests over the weekend.