Friday, 9 September 2016

How to notice a notice board !

Notice boards are often overlooked as communication tools.  Questions like, how many will see it and is it in a populated position? Should always be considered.  On my Essex travels I have seen some positive points of displays and some that have good basics which would very much benefit from some extra input. After all, how many of us have looked at a noticeboard and just seen a blur of images.all of us!
How to make your notice board be an effective communication tool:

·         keep it simple
·         Encourage use of expiry dates, if not up-dated employees will not bother looking
·         Creative repetition can be an important thing when trying to embed an important message
·         Use interaction which can create a sense of being in a community-something you don’t get through email.

How we communicate can have dramatic effects on work performance and once up, remains a free source of communication.  Although, remember to up-date.  Notices that reflect upon employee progress can motivate and encourage employees to strive and accomplish their goals.


When I look at a notice board I want to be clear with what’s new and what is coming up.  I like to be in the know with current policies and up-dated when something has changed.  Those of you that know me , know that I like to be busy and in the loop.  A canteen is an excellent area for a notice board as most employees use this facility at some point during their shift.

Image result for brain imageBusy notice boards can lose their power of communication:  Human brains take less in if something is visually too chaotic.  We have to look at information and do something with it for the information to transfer from our short term to long term memory.  By doing something I mean, ask a question, go over it, jot it down or even have a conversation with someone else. For those notice boards that have cobwebs on, dust off and make a cuppa, then recycle and up-date.

Image result for too many postits on a board
Don't leave it this long!
Next week I will be available in Chelmsford on Thursday and Friday and contactable via the usual channels.




Friday, 26 August 2016

The importance of patience

My Blog this week focuses on a behaviour, 'patience'.  Firstly, let’s look at patience.  We all have days when we feel less patient.  For example, endless queues, things breaking, plans being changed which can all  make us all less tolerant.   Someone once told me ‘don’t fret about things you can’t change, use your energy for the things you can’.  After all, patience is the level of endurance we experience before negativity.    Patience is seen as a decision making problem, involving a small benefit in the short term and a more substantial reward in the long term.  An example of being impatient is road rage which within a transport environment can often be witnessed. 
A positive solution is to pinpoint triggers that may be of influence and this can flow into work and home life, which benefits everyone  There are many benefits to being patient.(ask my wife).  A major one is it can reduce your stress levels and improve your health.  We all have seen the fast car overtake only to be stopped by a traffic light.  This action did not get the driver to one point quicker, if anything the driver ended up more frustrated.  Think about the tortoise and the hare.


BE PATIENT, it saves lives.

The patience shown this week by colleagues in temperatures in excess of 30 degrees which has been truly  outstanding.  Drivers and Engineers all working together to keep the wheels in motion.




Sunday, 14 August 2016

#firstbusbaton Photo Competition

Hi everyone,
                     I just wanted to let you all know about a competition that is running until
Sunday 18th  September so get your entries in as soon as possible. We're celebrating great teams across 'First Bus' with a photo sharing competition. It doesn't matter how big or small the team is, just give it a go! One of our biggest strengths across Essex is how well our teams work together. 

The #firstbusbaton photo competition aims to do just that!


TO ENTER

1.    Take a photo of your team in action – be as creative as you like (be safe too!) Special cardboard batons are being sent to Depots and offices – try and grab one to use in your pictures if possible.

 2.    Upload the image to your Facebook, twitter or Instagram account. Include the #FirstBusBaton so we can find your image. You can also email your picture direct to the organisor  alex.fenwick@firstgroup.com

 3.    The Images will be shared on betterjourneysforlife.com so you can see your team mates and colleagues, as well as others from right across the business.

 4.    Your teamwork images will be judged based on how well they depict team work and how creative they are. The Top prize wins a contribution of up to £1,000 for a team led event. 'First Bus' MD, Giles Fearnley, will spend a day working with the teams featured in the best three images.
If anybody wants technical help in sending the image, I am happy to help.

 Next week I am in Clacton on Monday 15th August and then in Chelmsford for the remainder of the week..

Thursday, 21 July 2016

Be-Safe update

Hi Everyone,
              I thought I would update everybody with 'Be-Safe' and where we are as a company and  how we are getting on in Essex. Nearly, all of UK Bus have now completed the training program, with currently Manchester and Eastern Counties receiving training which only leaves Scotland East and Cornwall left to complete. Across First Group, all companies have completed or are intending to complete the process.  A version will even be developed for rail colleagues due to the benefits the programme has seen and will continue to see.

It takes time to change a culture but over time we are starting to see an improvement in our safety results. I would encourage everyone to have conversations relating to be Be-Safe or any safety related issues in your depot.  Once behaviours are embedded they become instinctive, we are all safer if we instinctively perform our duties safely.  Let's make 'Be Safe' a way of life and see safe behaviours increase within work environments.  Remember, some awareness of safety, when performing certain tasks, can filter through to our outside world when not in work.
I am always available and am more than happy to go through the basic principals so just come and ask me and I will endeavour to share the knowledge I have. Also, talk to your Line Manager or Supervisor as they would welcome any input that you have, after all most of the workable and effective ideas come from the colleagues that action the day to day duties in their role -whether that be operations or engineering.

We need to recognise colleagues who not only demonstrate consistent safe behaviours but also carry out their role effectively and benefit others alongside them.  Be-Safe creates a strong team ethos and begins to break down any of the barriers that may exist between colleagues.

I would welcome any feedback  regarding our safety culture. Have you noticed a new approach?  Do you feel that there is enough relevant information?

Be-Safe opened my eyes to all the positive behaviours that are carried out daily.
 The picture below demonstrates this:
  • Steering wheel cover in place 
  • Safety steps being used
  • Pit barriers in place
  • red fault sticker in place
  • housekeeping maintained


Saturday, 2 July 2016

Keeping hydrated while driving

Why we need to Stay Hydrated While driving

 We all  need to stay hydrated, especially during the summer months when outside temperatures can climb
above 70.  Yes, I know it's not exactly been a decent summer so far has it!  But in Essex it can easily reach 80
degrees fairly regularly.  Our bodies thrive on water, lack of it can pose health problems. Our cells, tissues and 
organs must have water to function properly, so it’s no wonder that water makes up more than half of our body
 weight. Keep in mind that the body regulates itself, and sweating and passing water reduces our water levels, we
 even lose it just by breathing. Therefore, we need to stay hydrated, taking in water to make sure our systems
are operating at optimal levels especially whilst driving a bus as peoples lives are in our hands.  A very valuable 
cargo
A study has been carried out at 'Loughborough University' where every 30 minutes a driver was monitored for his 
driving reactions as he was denied any liquids. The results were very revealing as his concentration and reaction 
time dramatically declined during the test.

So, here’s a question: 'How do you know when you’re dehydrated?' Well, it's very difficult to recognise, 
symptoms of dehydration include extreme thirst (obviously).  Here are some tips:

  • Don't leave it too late, keep sipping water throughout the day
  • Carry a water bottle with you during a shift so you have easy access to water
  • Stop at turning points and in the bus stations refill if it is available
  • fruits can be ideal for snacking and help with re-hydrating (melon)
  •  In general, the goal is to drink up to 8 glasses (2 litres) of water per day in order to stay well hydrated.
Thank goodness for air conditioning and shady spots!

Saturday, 18 June 2016

Excellence Awards Update

Essex had great results at the awards on Wednesday 15th June we came away with 4 winners and 5 highly commended. A great day was had by all and I  would encourage everybody to nominate when the opportunity next arises.
From now on, whenever you see colleagues consistently achieving any of our 5 values try to make a mental note so that when 2017 arrives you nominate quickly and thoughtfully and enjoy celebrating with colleagues.

The Hadleigh Engineering 'TEAM OF THE YEAR'

HADLEIGH DEPOT TEAM

These are our Essex Results

Apprentice of the Year
Winner – Bradley Jackson, Basildon


Customer Excellence Award
Winner – Alvin Parker, Chelmsford


Employee Engagement Award
Winner – Anthony Green, Hadleigh


Engineer of the Year
Highly Commended – Michael Bateman, Colchester


Innovation and Change of the Year
Highly Commended – Chris Phillips, Chelmsford


Leader of the Year
Highly Commended – Simon Lawrence, Hadleigh


Quantum Leap Award
Highly Commended – Debbie Knight, Basildon


Safety Award
Highly Commended – Anthony Green, Hadleigh


Team of the Year
Winner – Hadleigh Engineering

remember if you see or want to recognise any individuals throughout the year then you can use the "EXTRA MILE AWARDS" speak to me or your local HR admin support for further details

Next week, I will be in Clacton/Colchester on Wednesday 22nd June and in Chelmsford Bus station on Thursday 23rd.



Sunday, 12 June 2016

Excellence Awards 2016


The ceremony for South England and Wales takes place on the afternoon of Wednesday 15th June .We have had an outstanding year in Essex and the number of colleagues who have made it through to the final reflect this.  Even to get a nomination is an achievement. Furthermore, others recognise the great work that goes on around our business and it definitely doesn't go unnoticed.  

Last year, there were 1110 nominations and we have vastly improved on that this year with1430 nominations.   Across the UK we raised over £7000  in money which goes straight to our chosen charity Prostate cancer UK as for each entry received a £5 donation was given.


I want to congratulate all our colleagues below (even myself !):

Apprentice of the Year Award
• Bradley Jackson - Basildon
• David Gould - Colchester
• Matthew Edes - Chelmsford
Community Award
• Colchester drivers for Christmas fancy dress
• Kate Allen - Basildon
Customer Excellence Award  
• Alan Hellard - Clacton
• Alvin Parker - Chelmsford
Depot of the Year Award
• Hadleigh
Employee Engagement Award 
• Mick Crowle - Chelmsford
Engineer of the Year Award
• Chris O'Flynn - Chelmsford
• Michael Bateman - Colchester
• Ryan Osbourne- Chelmsford
Hero Award 
• Gemma Thomson - Chelmsford
Innovation and Change of the Year Award
• Chris Phillips - Chelmsford
Leader of the Year Award
• Simon Lawrence - Hadleigh
Quantum Leap Award
• Anthony Green - Hadleigh
• Dave Murdoch - Colchester
• Debbie Knight - Basildon
Safety First Award
• Anthony Green - Hadleigh
Sustainability Award
• Chelmsford Engineering Team
• Chelmsford VQO Team
Team of the Year Award
• Colchester Depot
• Hadleigh Engineering
Young Manager of the Year Award 
• Matthew Elsey - Chelmsford


Also, attending local boy Mark Foster who is the former Olympic swimming champion, Strictly Come Dancing finalist and BBC sports presenter will be the guest  this year and will be giving a special talk at the end of the event.
I will update you with the results in my next blog.

On Friday 17th June, In the morning, I shall be joining the local leadership team in Basildon Depot question time this starts at 10.00 in the Canteen. After which I shall then move to Hadleigh Depot after Lunch and will be available for any questions or concerns you may have.

Ant