In the morning we concentrated on "Our vision and values":
Our Vision -what we want to do:
"To provide solutions for an increasingly congested world..keeping people moving and communities prospering."
Our Values -how we need to work:
"Committed to customers"
"Dedicated to safety"
"Supportive of each other"
"Accountable for performance"
"Setting the highest standards"
For me, what resonated more than anything else was how customers have got to be at the heart of everything we do, whatever our aim is the customer should be the focal point for us. Let's look at some simple actions to make our customers enjoy their travelling experience more:
- A smile as the customer gets onto the bus can mean so much and impacts not only on them but also on how you choose your attitude and you may well have a great and safe day simply by this easy action.
- Waiting for a vulnerable person to sit down, letting them know that their safety is important.
We all do a good job so let's take time to improve even more and make every journey great.
I would encourage anybody to share any ideas that will benefit our customers and subsequently our company. After all, the front-line is at the heart of our business and from here is where we succeed.
The afternoon session was dedicated to "Be-Safe" this will be part of our safety behaviour transformation over the coming months.The absolute target being to make safety for all and everyone of us our Personal Core Value. We had presentations from all sections of our business and it was good to know that we all have a target of reducing injuries and incidents.
Next week, I will be at the Essex Safety Meeting, and the week after I will be representing Essex colleagues at a "Collision Task force meeting and also a "Your Voice" update meeting to make sure we are all heading in the right direction. So please, do not hesitate to contact me about any issue that you may want to bring to my attention.
Your Views are very important and it is my task to make sure they are heard.
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